Contact us
There’s no wrong way to start.
Call (203) 604‑6268, email, or use the form. A coach gets back to you within one business day, usually sooner.
No judgment. No pressure. Just a conversation.
Prefer to skip the form?
Email
Help@NFRecovery.org
Based in Norwalk. Serving Connecticut, Westchester, and Metro NYC, in person or virtually.
“During our family’s most fragile time, NFR has been our life-line and anchor from the very first day we connected. There is no judgement, no pressure, just unwavering support…”Family member of an NFR client
Keep exploring
Before you reach out
The questions everyone asks first.
What does this cost?
It depends on how much support you need, so we don’t have one flat rate. When we talk, we’ll build a plan that fits your situation and your budget. You’ll know exactly what it costs before you commit to anything, and family coaching is included for every enrolled client.
Is this confidential?
Yes. What you share stays with our team. Nothing goes to family, providers, or anyone else without your consent.
Do I have to be sober to reach out?
No. You don’t need to have stopped, hit a milestone, or be in treatment. Reaching out is the whole ask.
Who actually reads this?
Coaches, not a call center. What you send goes to the people who actually do this work, and a coach is the one who replies.
Can I reach out about someone I love?
Yes. Many first calls come from parents and partners. You don’t need permission to ask questions on someone’s behalf, and there’s support for you in this too, not just for them.
When is a good time to call?
Any hour. The line is answered around the clock. If calling feels like too much today, the form works just as well.
If you or someone you love is in immediate danger, call 911. For mental health crisis support any time, call or text 988.