Recovery Coaching & Intensive Case Management

No. We meet you where you are, supportively and literally. You don't need to have stopped using, hit a particular milestone, or be enrolled in a treatment program to reach out. Many of our clients start working with us while they're still figuring out whether they want to change, and that's completely okay. There's no judgment here and no pressure. The door is open whenever you're ready.

Yes. We work with ages 15 and up, and much of our work is with teens, college students, and young adults. Parents and guardians are welcome to make the first call; we'll talk through what's going on and whether coaching fits before anyone commits to anything.

Therapy is clinical care from licensed professionals; it works through the history and the roots of behavior. Recovery coaching is peer support focused on the present and what's next: accountability, goals, skills, and real-life challenges. The two are complementary, and our clients engage with clinical support alongside coaching. With your permission, our intensive case management keeps your whole care team on the same page.

Every NFR coach starts by earning the Recovery Coach Professional (RCP) designation through the CCAR Recovery Coach Academy and a peer-review interview. From there, each coach earns a state credential: New York's Certified Recovery Peer Advocate (CRPA) or Connecticut's Certified Peer Support & Recovery Professional (CPSRP). The letters matter, and so does the part they can't teach: every coach is in long-term recovery themselves.

We'll still be here. Relapse is a common part of many recovery journeys, not a failure and not a disqualifier. If you relapse, the most important thing is that you reach out. We don't pull back when things get hard; that's exactly when we lean in. Our coaches have navigated setbacks of their own and know that what matters most is what happens next.

Most clients start with two sessions a week, and more when a stretch gets difficult. As things stabilize, sessions taper at your pace, not ours. We also offer daily check-ins by phone or text, because consistency between sessions can be just as important as the sessions themselves. The schedule is built around you.

Yes. Your privacy matters, and we take it seriously. What you share with your recovery coach is confidential and is not shared without your consent. When we coordinate with your care team (therapist, doctor, treatment program), it's only with your explicit permission. We'll always be clear with you about what we're sharing, with whom, and why.

Routine toxicology screening is part of coaching: quick instant-panel screens, handled by your coach, discreetly and around your life. When something more formal is needed, we administer remote breathalyzer monitoring and arrange lab-analyzed collections that meet a court-admissible standard. Collections happen wherever it works: in your home, at our office, or fully coordinated at a collection site near you. Results go only where you've agreed, to family or your care team, and never anywhere else without your consent.

No. We work with substance use disorder, alcohol use disorder, dual diagnosis, and situations where mental health is the primary concern and substance use is present alongside it. If you're not sure whether our services are a good fit, reach out and we'll talk it through together. If we're not the right match, we'll help connect you with someone who is.

We believe cost should never stand between someone and recovery support. Contact us at (203) 604-6268 or help@nfrecovery.org to talk through current rates and available options. We're committed to keeping our services accessible, because the work is too important to let finances get in the way.

Just reach out. You can call us at (203) 604-6268, email help@nfrecovery.org, or fill out the contact form. There's no commitment before we talk, no long intake process, and no pressure. We'll have a conversation, get a sense of where you are, and figure out together what makes sense from there.